Terms and Conditions

Effective Date: [March 2nd, 2026]

Welcome to PeakScales. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services

PeakScales provides business automation and digital services including but not limited to:

AI Receptionist systems (automated call answering, scheduling, and support)

Website design and development

Google Search Engine Optimization (SEO)

Related automation and marketing services

Specific services, deliverables, pricing, and timelines will be outlined in separate written agreements, proposals, or invoices.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into binding contracts to use our services.

3. Payments

All fees are outlined in your service agreement or invoice.

Payments may be one-time, recurring, or milestone-based.

Payment is due according to the terms stated on your invoice.

Late payments may result in suspension or termination of services.

All payments are non-refundable unless otherwise agreed in writing.

We may use third-party payment processors to handle transactions.

4. Client Responsibilities

Clients agree to:

Provide accurate and complete information.

Provide timely approvals, materials, and feedback.

Ensure all provided content does not violate intellectual property laws.

Use our AI systems lawfully and ethically.

PeakScales is not responsible for delays caused by client inaction.

5. AI Receptionist Disclaimer

Our AI receptionist systems use automated technology. While we strive for high reliability:

AI systems may occasionally misinterpret speech or information.

We do not guarantee 100% uptime or flawless performance.

Clients are responsible for reviewing call logs and monitoring performance.

PeakScales is not liable for missed calls, miscommunication, or business losses related to AI system errors.

6. SEO Disclaimer

Search engine optimization results are influenced by external factors beyond our control.

We do not guarantee specific Google rankings, traffic levels, or revenue increases.

7. Intellectual Property

Upon full payment:

Clients own final website deliverables unless otherwise stated.

PeakScales retains ownership of proprietary systems, frameworks, AI models, and internal tools.

We may display completed work in our portfolio unless agreed otherwise in writing.

8. Limitation of Liability

To the maximum extent permitted by law:

PeakScales shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, revenue, or business opportunities.

Our total liability shall not exceed the total amount paid by the client in the three (3) months preceding the claim.

9. Termination

Either party may terminate services according to the terms in the service agreement.

We may suspend or terminate services if:

Payments are overdue

Terms are violated

Unlawful activity is detected

10. Confidentiality

Both parties agree to maintain the confidentiality of sensitive business information and not disclose it without written consent unless required by law.

11. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.

12. Changes to Terms

We may update these Terms at any time. Continued use of services after updates constitutes acceptance of the revised Terms.